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Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through UPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of doggybeautiful (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doggybeautiful.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Good
I love this jacket! Super soft, super cute!!! I took myself on a bigger size (i like when sweatshirts are free) sat perfectly. Thank you, i will order more! i recommend this store! d (ﾟ" ﾟd)
I loved it, the fabric is super soft, and the sack is very comfortable.
L at the height of 155 came up perfectly. The tail is where it should be. The length of the sleeves is also perfect. The only thing i do not really like is when the bottom of the jacket is pulled by an elastic band. I do not like this style. But the thing is quality, good.
The hoodie came in excellent condition! The material feels heavy and is super soft to the touch, definitely feels like something worth it's cost! It's also pretty warm to wear but very comfortable, plus it's so cute! Shipping took less than a month, came pretty fast actually!
Cute jacket came even before the deadline
looks and feel exactly as described!. It arrived very fast, via epacket. Thank you!
Perfect product. soft and outside and inside, better velvet. got to krasnodar in 9 days. size s exactly the same.
Softer than her embrace, which you dream of in your wet dreams.
The jacket is apupennaya, very soft, there were two weeks, the threads stick out a little but not critical
The jacket is very soft and warm, everything perfectly sits, just the size. I took m, although my size is l. in cold weather the most it. It is only a pity that the hood does not sit very freely.
Externally, the product itself is slightly different from that in the photo, but in general not bad
It is so soft!!
54 kg, 160 cm
Took xl and did not lose, really the village is excellent., the jacket is super soft and warm
Order came quickly With the size missed was too big, but on the growth) Everything suits Thank you very much: z
Very good quality, better then expected!
The fabric is pleasant. The child really liked. There is a marriage unstitched seam. Otherwise everything is fine. The store sent quickly.
Looks exactly like the picture and really warm, but the hood is a little small for me.
This jacket is just gorgeous. It is very soft, it is very comfortable. Warm, i wear without a t-shirt from below. On the height of 175/78 sleeves i wanted a duck (by a centimeter of 3-5) longer.
Sweatshirt came! It turned out to be very, very soft, fleece (as i expected). i know from experience that fleece does not warm, but this sweatshirt looks dense and warm. Bought for a gift, so i do not know for sure yet, warm or not ..)) On height 164, weight 48 took size m, fits well. Sleeves in place, if i took s, the sleeves would already be short. But the body is baggy, but after all, the sweatshirt should be) Threads are not sticking out, the smell of extraneous too. Very cute ears, paws and tail ___ * In short, without a conscience i put 5 stars! Thank you, store!
Arrived fast. Material is great. Beautiful. Wear small, buy a larger number than the U uses.
For a xl it's not very big but it's very good, very soft and my daughter will love it.
Exactly as in the picture. The tail is sewn, the material is good and soft, like on kigurumi. On my shoulders 42 cm size l sat down as poured, if you like more things-order, based on the width of your shoulders. The hood is too small, it lifts the entire sweatshirt when you put it on, but it's not critical.
In my order history is the fastest delivery. The store sent immediately and the goods to khabarovsk came in 10 days. the track was clearly tracked. All liked the quality and size approached. Seller recommend.